Error code 334 please help

I am trying to extract a file but everytime I try to extract I get prompted a password screen. I dont know what password to enter so I’ve tried entering the password given to me for the program and the password to my computer with no avail. Could the developer of this application please email me and provide some help on this. I am working on a project for school and since I cannot install my program I cannot get my project completeled.

Thank You

Richie013 about Keka